FAQ

Q: Are your sunglasses 100% original?
A: Yes, all sunglasses at The Ocular Store are 100% authentic and sourced from trusted suppliers. Every product comes with original packaging and accessories.

Q: Do you ship internationally?
A: Yes, we offer worldwide shipping, including the UK, UAE, and other countries. All orders are securely packed and shipped with tracking.

Q: How long does delivery take?
A: Delivery within Pakistan typically takes 2–3 working days, while international delivery may take 10-14 working days depending on the destination.

Q: What comes in the box?
A: All sunglasses come with original brand packaging, including a protective case, cleaning cloth, and relevant accessories. Unless told otherwise in the product description.

Q: How can I check my order status?
A: You can track your order using the tracking details provided after dispatch or contact our support team for assistance.

Q: Do you offer returns or exchanges?
A: Yes, we offer a return and exchange policy. Items must be unused and returned in original packaging within the specified time period.

Q: How do I choose the right sunglasses for my face?
A: Choosing the right sunglasses depends on your face shape, size, and style preferences. Our collection includes a variety of styles suited for different face shapes.

Q: Do you sell polarized or UV-protected lenses?
A: Yes, many of our sunglasses feature UV protection and polarized lenses, helping reduce glare and improve visual clarity.

Q: Can I cancel or change my order after placing it?
A: Orders are processed quickly, so changes or cancellations may only be possible before the order is dispatched.

Q: What if I receive a damaged or incorrect product?
A: If you receive a damaged or incorrect item, please contact us immediately. We will arrange a replacement or resolution as quickly as possible.

Q: Do you have physical stores in Islamabad?
A: Yes, we are associated with Glassmith by Gulzari Optics, with multiple locations in Islamabad including G-9, F-11 where you can visit for in-store services.

Q: Are these original Tom Ford sunglasses?
A: Yes, all Tom Ford sunglasses available at The Ocular Store are 100% authentic and come with original brand packaging and accessories.

Q: Do you sell original designer sunglasses like Tom Ford, Gucci, Montblanc, and Ferragamo in Pakistan?
A: Yes, The Ocular Store offers a curated selection of 100% authentic designer sunglasses from leading luxury brands including Tom Ford, Gucci, Montblanc, Salvatore Ferragamo, Hugo Boss, Carrera and more. All products come with original brand packaging and accessories, ensuring authenticity and premium quality.

Q: Do you sell Montblanc sunglasses in Pakistan?
A: Yes, we offer a selection of Montblanc sunglasses and eyeglasses in Pakistan through The Ocular Store. All products are 100% authentic and come with original brand packaging and accessories.

Q: Are your Gucci sunglasses original?
A: Yes, all Gucci sunglasses available at The Ocular Store are 100% authentic. Each pair comes with original packaging, including the case, cleaning cloth, and brand accessories.

Q: Are your products brand new?
A: Yes, all products at The Ocular Store are brand new, unused, and carefully inspected before dispatch. Each item comes with original brand packaging and accessories to ensure authenticity and quality.